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Issue Number: 14 | Date: Sep 22 , 2008 |
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In this issue… |
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"With the implementation of the new online system, we were able to save thousands of dollars for our first customer. We know that the application will be paid for within a few months and we hope to enhance it with additional features. The web-based application effectively reduces travel time as well as expenses for us and the clients." Mary S. Gregory, President, MAS CODING Solutions Medical Administrative Solutions (MAS) is a leading healthcare consulting firm with over 25 years in the medical coding industry. DSS created a secure online solution that allows hospitals to quickly and accurately code and review transcripts within a day, significantly decreasing the time it takes patients to receive insurance. Find out more at www.mascodingsolutions.com. |
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 CRM, or Customer Relationship Management, is a business strategy designed to reduce costs and increase efficiency by more effectively gathering customer information. By analyzing this customer data, the business will be better able to respond to the customer’s needs. Typically, the term refers to a software-based approach to handling customer relationships. However, most vendors realize that a successful CRM strategy requires a holistic view where information from all data sources within an organization (both internal and external) come together to form a more accurate picture of the customer. This allows sales, customer service, marketing and other personnel to make better, more informed decisions in a timelier manner. Thus, the business grows by increasing customer satisfaction and retaining customer loyalty.Companies can significantly benefit by employing this customer-centric philosophy via a powerful CRM application tailored to meet specific corporate initiatives. Advantages of CRM software are:
At the heart of CRM is the customer and developing stronger relationships with them. CRM solutions can automate the set of business processes used to serve your business customers. It’s a practical solution to information overload and outdated, paper-and-pencil processes. Ideal for both large and small businesses, CRM is a powerful business asset that promotes the use of today’s vast technology to effectively increase efficiency and profitability. |
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| A national printing company that specializes in stationery for Fortune 500 clients came to Digital Sabre for technology guidance. Their current system involved a long, time-consuming approval process for proofs that consisted of multiple hard-copy mock-ups and depended on faxes and FedEx for authorization. The company wanted an online system that would streamline approval and purchasing processes, plus make internal systems more efficient and cost-effective.
Digital Sabre developed a powerful online customer relationship management (CRM) application that virtually eliminates their outdated, cumbersome approval procedure. The complete process now utilizes the Internet for improved efficiency. All proofs and authorizations as well as pricing calculations and credit card transactions are automatically conducted online with ease. The customized CRM application has vastly streamlined and advanced the purchasing process, improving the ability for the company to respond to its customers’ needs. This, in turn, has lead to a higher volume of clients and a significant increase in sales. As a result of the new system, business has literally tripled! |
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 DSS to Build eLearning Portal for Newest ClientDigital Sabre is proud to welcome Results Group Consulting, LLC (RGC) as one of its most recent customers! RGC is an organizational development consulting firm that works with corporations, nonprofit organizations, educational institutions, government agencies, foundations, and individuals. Their mission is to improve the quality of life within the workplace by creating profitable outcomes for each key stakeholder. RCG offers clients an opportunity to develop essential job knowledge based on soft skills education by using experiential learning techniques in a realistic, intellectually stimulating format. Digital Sabre is currently in the process of automating their business through the development of an eLearning Portal. This cutting-edge solution will allow RGC to provide enterprise-wide training and learning management solutions. It is expected that this portal will greatly facilitate the growth and expansion of RGC’s customer base and services. |
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 Growing up in the IT business, Chetan Amalean, current CEO of Digital Sabre Solutions, has followed the significant changes in technology over the years with great interest. “Technology has come a long way in the last ten years. It is continuously evolving into solutions that are better and faster. But we shouldn’t just look at the technology itself; it’s how we employ the technology that should be of primary consideration. All of us at DSS are dedicated and committed to using technology in unique, sound ways to efficiently transform businesses for the better,” says Amalean.Learning from some of the best IT resources available, Amalean has built a distinguished background in the IT industry. At Digital Intersect (DI), he was able to effectively transform the company from a Web design firm to an international outsourcing IT company delivering reliable and cost-effective software solutions. His success led to the formation of Digital Sabre Solutions in partnership with MAS Holdings. Chetan Amalean is a graduate of UNC Charlotte and has made Charlotte, North Carolina his home for the past eight years. His career has carried him to Sri Lanka, Singapore, and Texas while working with some of the most respected companies in the IT arena. |
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| Delivering affordable, timely technology solutions, Digital Sabre Solutions LLC provides the convenience and stability of skilled onshore project management at the cost advantages and scalability only an offshore development team can offer. A subsidiary of the MAS Group, a leading provider of design-to-delivery solutions, Digital Sabre Solutions is securely backed by over 20 years of industry experience and a surplus of skilled resources. MAS Groups customers include such international brands as Victoria’s Secret, Banana Republic, The Gap, Speedo, and Nike among others. Digital Sabre is located in Charlotte, NC. For more information call 704-944-5525 or visit them on the Web at www.digitalsabre.net. |
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| We invite you to contact DSS for aFREE consultation. We’ll gladly meet with you, capture your ideas and then transform them into a practical proposal for your review. Please contact Will Leger at 704-944-3580 or Chet Amalean at 704.944.5525 for more information. |
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Contact Digital Sabre Solutions for a FREE CONSULTATION and find out how you can use technology to help improve your business! |
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| The Digital Sabre Solutions Newsletter is published monthly. |
